Privacy Policy
Last Updated: 4/12/25
NeuroBid ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit or use our services at neurobid.xyz (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Scope
This policy applies to information we collect:
- Through our Website and web-based applications
- In email, text, and other communications between you and us
- When you interact with our AI assistant services, either directly or through third-party platforms we integrate with
This policy does not apply to information collected by:
- Any third party (including through any application or content that may link to or be accessible from the Website)
2. Information We Collect
a. Information You Provide to Us:
- Business Information (company name, industry, services offered)
- User Identifiers (name, email address, job title)
- Uploaded Content (documents, data, RFP templates)
- Payment Information (processed securely via third-party payment providers)
- Communications (customer support, sales inquiries)
b. Information We Collect Automatically:
- IP addresses, browser types, operating system details
- Pages visited, session duration, and other usage data
- Cookies and similar tracking technologies (see Section 6)
3. Use of Your Information
We use the information we collect to:
- Provide and maintain the NeuroBid platform
- Customize and optimize AI model responses to suit your business needs
- Process transactions and billing
- Send administrative notifications, including service updates or changes
- Comply with applicable laws and enforce our terms of service
We do not use customer-uploaded business content (e.g., RFP data) for training public models or third-party AI tools.
4. Data Sharing and Disclosure
We may disclose your information:
- To our vendors, contractors, and service providers who support our operations (e.g., hosting, payment processing)
- In response to a subpoena, legal request, or government inquiry
- To enforce our rights, prevent fraud, or protect our users
- In connection with a merger, sale, or other transfer of assets
We do not sell your data.
5. Data Storage and Retention
- We store your data on secure, encrypted servers located in the U.S. (or regionally based on your location, if required).
- Uploaded business content is retained only as long as needed to provide the services, unless otherwise agreed to in writing.
- You may request deletion of your data at any time (see Section 7).
6. Cookies and Tracking
We use cookies and similar technologies to:
- Understand usage patterns
- Authenticate sessions
- Improve service functionality
You may adjust your browser settings to refuse cookies, but doing so may impair functionality.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccuracies in your data
- Request deletion of your data
- Object to certain data uses, where applicable by law
To exercise these rights, contact us at hi@neurobid.xyz. We will respond within the timeframe required by applicable regulations.
8. Data Security
We implement industry-standard safeguards including:
- SSL/TLS encryption
- Access controls and user authentication
- Regular system audits and monitoring
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes via email or a notification on our website.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
📧 hi@neurobid.xyz 📍 5 Pioneer Court, Dix Hills NY, 11746
